Friday, 18 May 2018

Latest update

Hi Folks

Thank you for your support over the last few weeks we are  very grateful for all your orders.  We are finally up to date and things are back to shipping in 24 to 48 hours.
I still have the last batch of refunds to process which will happen very shortly. We are going to do a quick stock check and add the missing items on to the system and we are aiming to get the 70% off code up next Friday.
Just to let you know, at the time of writing there are still over 1500 different products on line.  We also have some products to put back on the system as a number of people placed a replica second order when the stock system crashed, thinking their order had not gone through.  Finally as we are getting to the bottom of boxes of stock we are finding extra items so they need to go back on too and I won’t have time to do that until we have caught up with the orders.
With thanks, love and hugs
Sandy xx

Thursday, 3 May 2018

Delay to 70% off code

Hi Everyone

Thank you for your support over the last few weeks and most especially this past week, we have been blown away by the number of orders we have received.

I just need to give everyone an update on where we are.  Last Friday was so very busy we had an unprecedented number of orders, so much so that you actually managed to crash the cloud based stock control system and the link to Sagepay for the first time ever!  The stock system tried for several hours to reset itself but the volume of transactions kept making it restart, so there were some issues with  the stock counting until the volume of orders slowed down enough to enable it to properly cycle through its interface with the website.  What this means is that there will unfortunately be some out of stock items in the orders, although hopefully not too many as the stock was counted just not applied as quickly as it would normally have been.  

We are working really hard to process all of the orders but there is just Ian and I and I need to be honest and say that we do have a backlog.  So (big gulp) we are running with a 7-10 day time frame for orders at the moment (yes we really did have that many orders!) and I am picking and Ian is packing as fast as we can.  
Please, please, please bear with us, we are working extra long days to get on top of things.  If your order is really urgent then please call me and I will do my best to speed the shipping for you but I am picking the orders in the order they were placed so that we are fair in respect of any out of stock items.  We have someone coming in to help who will process any refunds that have arisen from out of stock items on the picked orders.

As a result of all of the above, we think that it would be sensible to defer the new 70% off code for two weeks to allow us to catch up, before (fingers crossed) we have the last spike in orders before we close.  We hope that you will understand this decision.

Just to let you know, at the time of writing there are still over 2000 different products on line.  We also have some products to put back on the system as a number of people placed a replica second order when the stock system crashed, thinking their order had not gone through.  Finally as we are getting to the bottom of boxes of stock we are finding extra items so they need to go back on too and I won’t have time to do that until we have caught up with the orders.
With thanks, love and hugs
Sandy xx

Saturday, 7 April 2018

Changes at The Craft Barn

Hi Folks

I have some news to share with you all. 

We have loved running The Craft Barn for the last 10+ years, however, Ian is now almost 68 and really wants to retire plus we have my mum who is coming up on 92 and although she is fiercely independent she is needing more support which means trips up to Cheshire at short notice, so we have made what has been the difficult decision that we are going to close the Craft Barn.

The way that we plan to handle closing is as follows.  We have created a new clearance section on the website which includes all the current sale stuff and some other bits that we rediscovered when we were going through the stock click here to pop over. Starting next Friday we will have an offer code for 20% off everything then each week the offer code will change and the discount will increase to 30%, 50%, and 70% off everything.  The extra discount will also apply to the items already reduced in the clearance section.  

I recommend having a good look around at what is available as there are almost 5,000 products there.  We don’t have huge numbers of stocks of many items and customers will need to gauge the level of discount available vs the chance of the product selling out to decide when to buy any things they may want.  At the end of the discount codes, we will see what is still in stock and look at some kind of final ridiculously good value goody boxes.

We are hoping for your support for a final time so that we sell as much as possible over the next few weeks especially as there will be some amazing savings to be had and we need to ultimately reclaim our house!  I don’t think Ian is looking forward to the redecorating but that’s the trade off for him!  I have a new venture in mind for myself after all I’m too young to retire completely!

A few weeks ago we had to take the decision to add postage back for orders under £30 as we were making a loss on so many orders when we factored in packaging and cost of shipping, and with the new postage rates it was just not viable to carry on absorbing the cost.

We are so grateful to all of the wonderful people we have met through the Craft Barn, customers, staff, tutors and suppliers and truly thankful for all the support and help we have received. I am also grateful to Ian for helping me to live my dream for the last decade and for his love and support.

Unfortunately the blog won't be continuing with new posts into the future as the Craft Barn won't be there, but it will stay up so you will still be able to see the wonderful projects that are currently there.

Hope you grab some bargains

With thanks, love and hugs

Sandy xx